Terms & Conditions

These terms and conditions apply to all purchases made from Masquerade Masques.

1. Orders and delivery

All orders placed through this web site are subject to confirmation and acceptance by Masquerade Masques. Masquerade Masques may vary prices in the event of price changes or mistakes made by suppliers on reasonable prior notice to you. Masquerade Masques will deliver the goods to the location you specify in your order, within the agreed time frame, subject to their availability. Where the goods are not available you will be notified of this by Masquerade Masques as soon as possible.

Shipping is via Australia Express Post , you can expect to receive your Mask within 2-5 Working Days ( Subject to Australia Post )  in the unlikely evevnt you do not receive your Mask please call us on 0414 298 611

Same Day Dispatch excludes Weekends and Public Holidays

2. Returns and refunds

Please contact us within 48 hours of receiving your order if there are any faults. You can then return the item within 7 days. The product should be returned in its original packaging with all tags attached and have no evidence of use. 

We want you to be happy with your purchase so we personally inspect all our masks before shipping , therefore in the unlikely event that your mask is damaged / faulty please contact us on 0414 298 611 within 48hours of receiving it to arrange a refund or replacement.

3. Prices and Payment

Your order details are safe and secure. All personal information provided to Masquerade Masques is encoded using Secure Sockets Layer (SSL) technology, an encryption protocol that protects data as it travels over the Internet. At this stage we can only accept payments using the methods stated in the Orders & payment section of this web site. 

4. Products

All our products are provided to you in good condition and inspected before shipping.

5. Your Account

You agree to take responsibility for the safekeeping of your user name and password. You are liable if your user name or password is used by an unauthorised person. You agree to release Masquerade Masques in connection with any use (whether authorised or unauthorised) of your user name or password. Masquerade Masques may suspend or cancel your account at any time without prior notice.

6. Images and Graphics

Masquerade Masques aims to include up-to-date images and/or graphics of all of the goods on this web site. However, our picture of the goods may differ in colour from the actual goods. We recommend you read and follow the care labels to get the longest use of your items.

7. Privacy

Masquerade Masques will comply with our Privacy Statement. We will not reveal your personal information to external organisations.